1. Entry tickets and parking
To visit Adventure Valley you need a valid entry ticket.
The parking lot is subject to a fee.
Pedestrians always have priority.
Lock your vehicle securely and do not leave any valuables in the vehicle.
The management declines all responsibility in case of theft and/or damage.
Tickets for the parking lot are available at the ticket machine in the parking lot or online.
3. General rules
All visitors under 12 years of age must be accompanied by an adult.
Picnicking, is allowed only in the designated areas. It is forbidden to light fires or organize bbq's in the park.
Smoking, is not allowed during the activities, in the queues, at the installations and when wearing a safety harness.
Dogs are allowed but on a leash.
Cleanliness, in the park there are enough trash cans, please deposit the waste in them.
Access to the park may be denied if you are wearing inappropriate clothing that is detrimental to the family atmosphere.
Access to certain attractions may be denied if your attire may pose a safety risk. Flip-flops are not permitted.
Excessive alcohol consumption and the use of narcotics are not permitted. This may result in immediate removal from the park and will be reported to government authorities. Aggression and/or sexual abuse will result in immediate expulsion from the park and will be reported to the legal authorities.
Carrying/carrying weapons, dangerous objects or narcotics is prohibited.
You must always comply completely with the directions of our staff and follow the instructions on the signs provided. The management of AV has the right to change the opening hours of the park, its attractions and its infrastructure or its safety rules at any time.
4. Safety rules
Adventure Valley is an adventure park that offers a whole range of very safe adventure activities for all those who respect their own safety.
Every participant is aware of the risk the activity entails and accepts it.
Every participant must be in good physical condition, not suffering from osteoporosis or heart problems, not have used any substances that could influence his/her behavior (alcohol, drugs, medicines, ...) and be in good mental condition.
The accessibility for our visitors to the activities depends on the safety regulations of each activity. Visitors may be denied access to certain attractions and activities due to physical reasons.
Entering the park is at your own risk. Any liability of AV is excluded, except for damage caused by intent or gross negligence of Adventure Valley.
6. Ticket sales
Adventure Valley is authorized at any time to close* and keep an activity out of service.
* In case of rain, strong wind, thunderstorms or in case of technical intervention and/or maintenance reasons.
* Force majeure
* Ban on kayaking rental by the goverment
This does not entitle you to a refund. When an activity or a reservation does not take place due to force majeure, there is a refund by means of a voucher. This voucher includes the full value of the original amount paid and is valid for 1 year.
The payment and reservation of your activity constitutes acceptance of our general conditions of sale and security.
7. Cancellation and refund
Any ticket purchased and not used by a customer on the date indicated on the ticket does not entitle the customer to a refund or a voucher.
8. Lost and found
Each visitor is responsible for their belongings. AV and its employees are in no way liable for stolen, lost or damaged objects belonging to our visitors. Recovered objects will be made available to our visitors during 1 month and can be collected at the reception.
Drones are allowed in Adventure Valley under certain conditions. You can apply for a permit via firstname.lastname@example.org. You must be in possession of this permit at least 24 hours before the start.
We operate under strict safety rules to ensure the safety of you, other visitors and staff.
Failure to comply with these regulations may result in sanctions. Expulsion from the park does not, under any circumstances, entitle you to demand a refund of the entrance ticket or any compensation, and this in any form whatsoever.
The management and staff of Adventure Valley thank you very much for your understanding and cooperation and wish you a very pleasant stay in Adventure Valley.